Frequently Asked Questions

How often will my subscription be re-billed?

Subscriptions are re-billed on the 15th of every month. If you sign up for 3, 6 or 12 months, you will be billed once, and when that time is up, you will be rebilled for another term. The cut-off for subscribing is the 1st of the month, so if you're interested in the current month's box, be sure to sign up before the cut-off date. For example, if you want to receive September's box, you would need to sign up in August. Boxes are shipped out at the beginning of the month. You can cancel any time before the 15th by emailing 

Are you sold out?

Since we hand pick each bead every month and don't outsource our boxes, we have a very limited supply of theme boxes available. We estimate the amount and create our boxes based on how many subscribers we have from the previous month and adjust accordingly throughout the month. For theme boxes in particular, if we sell out in a month, we will be sure to have a new theme available at the beginning of the next month. 

What kind of beads should I expect to get?

Each month we come up with a theme, ranging from victorian, to bohemian to retro, and everything in between! Each box will contain about 8-10 different bags of beads, and may also include findings, pendants, clasps, or a special vintage surprise! We have every color under the sun, and our materials range from glass, acrylic, metal, bone, semi-precious, cloisonne, shell, wood and ceramic. Our supplies are limited for each bead style, so each box will be different from the next, within that month's theme. 

Why are Surprise Mix boxes still sold out?

Due to a shift in demand, we have decided to discontinue and phase out our Surprise Mix boxes in 2018. With this change we will be able to offer more theme boxes every month without sacrificing quality or quantity. If you are already subscribed to a Surprise Mix Box you will still receive that box every month without any change.